Shipping and Returns

SHIPPING & RETURNS INFORMATION

1. SHIPPING PROCESS

    • We aim to have all orders shipped within 48 hours of receiving payment, from Monday to Saturday, 10.00am to 5.00pm, and excluding Bank Holidays. All items are sent using a tracked service. 
    • Standard delivery is usually received within 5 working days, and first class delivery is usually received within 2 working days of posting.

    Delivery Method

    Rates

    Details

    Small Parcel

    Royal Mail Economy Second Class Tracked 48 (3 - 5 Days)

    Royal Mail First Class Tracked 24 (1 - 3 Days)

     

    £3.60

     

    £4.50

    Most items will fall into the Small Parcel category, small hats, fascinators, tiaras, jewellery, accessories and most outfits.

    Medium Parcel

    Royal Mail Economy Second Class Tracked 48 (3 - 5 Days)

    Royal Mail First Class Tracked 24 (1 - 3 Days)

     

    £5.40

     

    £6.50

    This size parcel will be required for large wedding hats and large headpieces that do not fit within the small parcel size.

    Special Delivery

    £10.75

    Special Delivery will be applied to all outfits with a value over £450.

     

    2. RETURNS PROCESS

      We hope you love your purchase, however, if you feel it is not suitable, items must be returned within 14 days of order delivery. 

      • To start the returns process contact Hats & Tiaras by emailing info@hatsandtiaras.co.uk within 7 days to request a refund.
      • A return address will be emailed to you.
      • Returns through the post are made at customer’s own cost.

      Condition of returned items:

      • All returns must not have been worn or used, other than trying on for suitability purposes.
      • All items must be returned in their original condition with all tags intact. Tags must not be removed, or they will not be eligible for return.
      • If trying on tiaras or jewellery, there must be no contact with hairspray, perfumes or lotions.

      Items that are not eligible for returns:

      • Earrings – Unfortunately due to hygiene reasons, we are not able to accept returns on earrings.
      • Tags Removed – Items that have had their tags removed will not be eligible for return.

      Items damaged in transit:

      • If your item has been damaged in transit, please email Hats & Tiaras (info@hatsandtiaras.co.uk) within 24 hours with a photo of the damaged goods.
      • Once confirmed, please follow the returns process below.

      How to return:

      • After you have emailed to request your refund, re-pack the item in the original packaging, fully tagged with the address that will be emailed to you.
      • When returning by post, please cover your own address label.
      • Return your parcel and obtain a proof of postage receipt. Keep this safe until your refund has been processed.  A tracked delivery service is recommended as we cannot be held responsible for items lost in the post.

      3. REFUNDS

      • We aim to have refunds processed within 7 working days.