Shipping and Returns
SHIPPING & RETURNS INFORMATION
1. SHIPPING PROCESS- We aim to have all orders shipped within 48 hours of receiving payment, from Monday to Saturday, 10.00am to 5.00pm, and excluding Bank Holidays. All items are sent using a tracked service.
- Standard delivery is usually received within 5 working days, and first class delivery is usually received within 2 working days of posting.
Delivery Method |
Rates |
Details |
Click & Collect |
FREE |
Orders will be ready for collection at the shop by 1pm the following day. You will receive a confirmation email. |
Small Parcel Royal Mail Economy Second Class Tracked 48 (3 - 5 Days)
Royal Mail First Class Tracked 24 (1 - 3 Days) |
£3.50
£4.50 |
Most items will fall into the Small Parcel category, small hats, fascinators, tiaras, jewellery, accessories and most outfits. |
Medium Parcel Royal Mail Economy Second Class Tracked 48 (3 - 5 Days) Royal Mail First Class Tracked 24 (1 - 3 Days) |
£5.15
£5.99 |
This size parcel will be required for large wedding hats and large headpieces that do not fit within the small parcel size. |
Special Delivery |
£9.75 |
Special Delivery will be applied to all outfits with a value over £450. |
Local Delivery – Grimsby, Cleethorpes and surrounding villages between Cleethorpes and Barton Upon Humber |
£1.00 |
For a minimum spend of £30, orders can be delivered locally for just £1. * See map of locations at bottom. Please contact me if you are not sure if your area is covered - 01472 601031. |
2. RETURNS PROCESS
We hope you love your purchase, however, if you feel it is not suitable, items must be returned within 14 days of order delivery.
- To start the returns process contact Hats & Tiaras by emailing info@hatsandtiaras.co.uk within 7 days to request a refund.
- Returns can be brought to the shop Free of Charge.
- Returns through the post are made at customer’s own cost.
- All returns must not have been worn or used, other than trying on for suitability purposes.
- All items must be returned in their original condition with all tags intact. Tags must not be removed, or they will not be eligible for return.
- If trying on tiaras or jewellery, there must be no contact with hairspray, perfumes or lotions.
- Earrings – Unfortunately due to hygiene reasons, we are not able to accept returns on earrings.
- Customised/Bespoke Items – We are not able to accept returns on any items that have been customised or specifically made to order for you.
- Tags Removed – Items that have had their tags removed will not be eligible for return.
- If your item has been damaged in transit, please email Hats & Tiaras (info@hatsandtiaras.co.uk) within 24 hours with a photo of the damaged goods.
- Once confirmed, please follow the returns process below.
- After you have emailed to request your refund, re-pack the item in the original packaging, fully tagged.
- If returning to shop, just pop in with your parcel and your refund will be processed.
- If returning by post, please cover your own address label, and return to:
Hats & Tiaras Boutique, 23 Sea View Street, Cleethorpes, North East Lincolnshire, DN35 8EU.
- Return your parcel and obtain a proof of postage receipt. Keep this safe until your refund has been processed. A tracked delivery service is recommended as we cannot be held responsible for items lost in the post.
- We aim to have refunds processed within 7 working days.